Terms & Conditions
Welcome to White Lane. By using our website and booking our chauffeur transportation services, you agree to the following terms and conditions.
Service Agreement
White Lane provides premium chauffeur transportation services throughout Sydney and surrounding areas, subject to vehicle availability and booking confirmation.
Bookings
- All bookings are subject to confirmation.
- Accurate passenger and trip details must be provided at the time of booking.
- White Lane reserves the right to decline or cancel bookings when necessary.
Pricing & Payments
- Pricing is subject to service type, distance, duration, waiting time, and special requests.
- Additional charges may apply for overtime, route changes, tolls, airport waiting, or extra stops.
- Payment must be completed according to the agreed booking terms.
Cancellation Policy
Cancellation terms may vary depending on service type and booking timing. Late cancellations or no-shows may incur charges.
Airport Transfers
- Flight tracking may be used for airport pickups.
- Meet and greet services may include limited waiting periods.
- Additional waiting charges may apply after the included waiting time.
Passenger Responsibilities
- Passengers must behave respectfully and safely during travel.
- Damage caused to vehicles by passengers may result in repair charges.
- White Lane reserves the right to terminate service for unsafe or inappropriate conduct.
Vehicle Availability
Vehicle models shown on the website are for illustration purposes. Equivalent premium vehicles may be substituted when required.
Liability
White Lane will make every effort to provide punctual service but is not liable for delays caused by traffic, weather, accidents, road closures, or circumstances beyond reasonable control.
Lost Property
Passengers are responsible for their personal belongings. White Lane is not responsible for lost or forgotten items, though reasonable efforts may be made to assist recovery.
Website Usage
All website content, branding, text, and images remain the property of White Lane unless otherwise stated. Unauthorized copying or reproduction is prohibited.
Privacy
Use of personal information is governed by our Privacy Policy.
Changes to Terms
White Lane may update these Terms & Conditions at any time without prior notice.
Contact Information
For booking or legal enquiries, please contact White Lane through our official website.